Privacy policy

Introduction

1. 1. We at EduVouchers (collectively referred to as “Platform”, “We,” “Us,” “Our” or “Company”) take the User’s (collectively referred to as “You”, “Your”, “Yourself”, “Member”) privacy seriously and understand the importance of protecting your Personal Information (hereinafter any information relating to an identified or identifiable natural person. An identifiable natural person can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.) This Privacy Policy (hereinafter also referred to as the “Policy”) relates to the information collection and usage practices of the Personal Information through the Platform, in connection with our online services (the “Services”), which are made available to you through our Platform bearing URL: https://www.eduvouchers.com (“Site”).
   2. This Policy is to make you aware of the procedures adopted by us with respect to but not limited to the collection, usage, storage, processing, disclosure and protection of any Personal Information provided by You for availing the Services.

General

1. 1.  Read with the Terms & Conditions: This Policy is to be read in conjunction with our Terms and Conditions (“Terms”) which shall be available online on the Site and which is revised from time to time by us.
   2. Consent to the Policy: By using the Services provided by us and other websites and mobile applications that link to this Policy or using the products or services offered through this Site, you are agreeing to this Policy and the accompanying Terms. Please read this Policy carefully.
   3. Third-Party Privacy Practices: Please keep in mind that when you provide Personal Information to us on our Platform, you shall be governed by the Policy on the Site.
   4. Privacy Practices: The personal information you provide on third-party sites listed and linked with our Site shall be collected, used, and processed subject to the said third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site(s) will not apply to our use of the Personal Information we have collected directly through our Sites. You must keep in observance that the Site may contain links to other third-party websites not owned or controlled by us and we are not responsible for the privacy practices of those websites. We encourage you to be aware that when you leave our Site, you must go through the privacy policies of other websites to understand what they may collect as your personal information.
   5. All capitalized terms used and not specifically defined herein shall have the meaning ascribed to such terms under the Terms and Conditions and/or any applicable laws.
   6. We aim to inform you about the Personal Information we gather and use at each stage. Personal Information is used solely to administer, provide our Services and to enhance user experience and ensure server security and adherence to data protection legislation and contractual obligations to prevent unauthorized access.
   7. The Personal Information is stored in log files and is automatically deleted after a certain period, as per applicable laws. We value your privacy and are committed to safeguard your Personal Information.

Our Commitment

1. 1. Legal Basis for Data Processing: We’ve outlined the legal bases for processing your Personal Information, including but not limited to consent, contractual obligations, legal requirements, and our legitimate interests. This Policy governs our data processing activities and underscores our commitment to comply with applicable laws and regulations.
   2. Data Protection Measures and Third-Party Transmission: We take the security of your Personal Information seriously and have implemented robust technical and organizational measures to protect it from unauthorized access, loss, misuse, alteration, destruction, or damage. We are dedicated to maintaining the integrity and security of our network and systems. We've also clarified how trusted third parties may assist us in processing your Personal Information and the precautions we take to ensure the security and confidentiality of your Personal Information.
   3. Data Transfer Safeguards: We’ve explained our approach to transferring Personal Information to third parties and the safeguards we have in place to ensure compliance with data protection laws. Our priority is to protect your privacy and ensure that your data is handled securely, regardless of where it is processed or stored.
   4. User Rights and Control: You have various rights concerning the processing of your Personal Information, including the right to access, rectify, erase, or restrict the processing of your Personal Information. You can also withdraw consent and lodge complaints by connecting to our Data Protection Officer.
   5. Protection of Personal Information: We take commercially reasonable steps to protect the Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. While we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security and will not be responsible for any accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use of any Personal Information you have given to us.
   6. Children: We strive to help parents ensure that their children have a safe experience using our Services. This Site is intended for use by individuals who are at least 18 years old and legally eligible to enter into contracts. Minors aged 13 to 17 are permitted to use the Site under the supervision of a parent or legal guardian. However, individuals under the age of 13 are prohibited from using the Site or avail services. We do not knowingly collect Personal Information from children under the age of 13. We take steps to verify the identity of anyone requesting information about a child and to ensure that the person is the child’s parent or legal guardian.
   7. External Links: The Site may contain links to third-party websites. Please note that if you navigate to a third-party site from the Platform, any information you provide to that site and its subsequent use are beyond our control and are not governed by this Policy.
   8. Sharing Personal Information with Third Parties: We disclose Personal Information to third parties to a) support the Site’s operation, b) render services to you, c) meet legal obligations and counter fraud, infringements and illegal activities.
   9. Security Measures: We implement stringent security measures to safeguard against unauthorized access, alteration, disclosure, or destruction of Personal Information. These measures include internal audits of our Personal Information collection, storage, and processing practices, as well as the implementation of physical security protocols to prevent unauthorized access to systems storing Personal Information. Access to Personal Information is limited to employees, contractors, and agents strictly on a need-to-know basis to facilitate the operation, development, or enhancement of our Services. These individuals are contractually obligated to maintain confidentiality and are subject to disciplinary actions, including termination and legal prosecution, in the event of any breach of these obligations.
   10. Maintenance of Site Security: Additionally, we implement technical and organizational measures to maintain the security of the Site and your Personal Information. These measures aim to prevent unauthorized access, loss, misuse, alteration, destruction, or damage to your Personal Information through industry-standard technologies and internal procedures.
   11. Cookies: The Site uses cookies and other similar technologies necessary for its functioning and to provide Services. Some of these cookies are essential for us to provide you with the Services. Except as otherwise specifically covered under this Policy, we do not automatically collect your personally identifiable data through these cookies.
   12. Information You Provide to Us Voluntarily: If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the Site, we may collect and store such information. We may collect additional information at other times, including when you provide feedback, modify your content or email preferences, respond to surveys (if any), provide comments, or communicate with us. This information may include your name, e-mail id, mobile number, study abroad preferred location, etc.
   13. Utilization of Personal Information: The Personal Information provided by you is utilized to provide you with quality Services and security, to operate the Site efficiently, to fulfil our obligations and to develop, enhance, and personalize our Services. It is used to ensure marketplace integrity and security, prevent fraud, contact you, send you direct marketing communications, promote and advertise the Site and our Services and to comply with lawful requests by public authorities and applicable laws and regulations.
   14. Retaining Personal Information: We generally keep Personal Information only for as long as necessary to fulfil the purpose for which it was collected. However, in certain circumstances, we may retain your Personal Information for extended periods. We retain Personal Information for the following reasons:
       • As long as necessary and relevant for our operations, such as maintaining accurate records of your interactions with us for any potential complaints or disputes.
         
       • In relation to Personal Information, to comply with applicable laws, prevent fraud, collect owed fees, resolve disputes, assist with investigations, enforce our Site terms, and take other lawful actions.
       • To comply with statutory or other obligations imposed on the Platform.
       • To preserve evidence within the statutes of limitation, if necessary.
         
         
   15. Disclosure of Personal Information to Third Parties: We do not disclose your Personal Information to third parties for their direct marketing purposes. We, like many businesses, sometimes hire other companies to perform certain business-related functions such as but not limited to mailing information, maintaining databases, hosting services, and processing payments. When we employ another company to perform a function of this nature, we provide them with the information that they need to perform their specific function, which may include Personal Information. We may disclose your Personal Information and Usage Information to government authorities and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required by law, including but not limited to in response to court orders and subpoenas. We may also disclose your Personal Information and Usage Information when we have reason to believe that someone is or may be causing injury to or interference with our rights or property, other users of this Site, or anyone else that could be harmed by such activities.

Tracking Personal Information

1. 1. We may track certain Personal Information about you based upon your behavior and preferences while you avail the Services. We use this information for conducting internal analytics & research on our users’ demographics, devices, interests, and behavior to better understand, protect, and serve our users.
   2. If you choose to post messages on social media accounts, message boards, chat rooms, or other message areas or leave feedback, we will collect the information provided by you.
   3. We may receive information about you from other online sources, which we may add to our information system and treat it in accordance with this Policy.
   4. We will not be held responsible or liable for any collection, storage, or processing of your Personal Information or data if you use any mechanism or technology to access or use the Site and/or services that conceals your actual geo-location.
   5. We may reference other sources of demographic and other information to provide you with more targeted communications and promotions. Additionally, we use various third-party analytics service providers to track user behavior on our Website.
   6. To enhance your online experience at the Platform, we have implemented impression reporting. While you engage with our advertisements, we collect user Global Unique Identifier, HTTP request data such as user agent, IP address, host, URL, country/continent of origin, browser information, and device/operating system/operating system version.
   7. We employ automatic data collection technology to record information that identifies your computer/device, tracks your usage of our Site and gathers certain basic information about you and your browsing habits. This Personal information may include details about your operating system, IP addresses, browser type and language, referring and exit pages and URLs, keywords, date and time of access, duration of visits to specific pages, sections of the website visited, and other relevant data regarding your interactions with the Site and the services provided (referred to as “Usage Information”). While most of the information we collect is directly provided by you on the Site while utilizing its features, complete forms, or participating in any of our programs. We also gather data related to your engagements with the Platform, including your interactions on our platforms and forums. Additionally, we automatically gather information during your use of the Site, and we may also obtain data from third-party vendors or other available sources.
   8. We may use your Personal Information and Usage Information in a manner that is consistent with this Policy and the context of our relationship with you. We will use your Personal Information and Usage Information collected through the Site or via any third-party vendor for the following purposes:
      • Fulfillment of contractual obligations.
      • Payment Information to process your authorized payments for our Services.
      • Our legitimate business interests.
      • Compliance with a legal obligation, court order or to exercise or defend a legal claim.
      • Development and improvement of the Platform.
      • To offer training of our employees and our instructors
      • Verification of your identity when you return to one of our websites.
      • To communicate with you via email, postal mail, phone and other means.
      • Protection against identify theft and prevention fraud or other unlawful activity.
      • Compliance with and enforcement of relevant standards, contractual obligations and our policies; and Response to your inquiries.

Right to Opt Out

From time-to-time we may communicate to you regarding the Services availed, marketing campaigns or any other communications necessary, by means of WhatsApp messages, e-mail, text message, commercial messages which we believe may be of interest to you.  If you do not wish to receive such communications from us, you may raise a request by e-mailing us at support@eduvouchers.com. You may also choose to unsubscribe from our emails by following the instructions in the bottom of the email.

Third-party Links and Advertisements

The Site may contain content, services, advertising and other materials that link to websites operated by third parties. We have no control over those other sites, and this Policy does not apply to them. Please refer to the privacy policies of those sites for more information on how the operators of those sites collect and use your Personal Information.

Changes To This Privacy Policy

This Policy is effective as of the date stated at the top of this Policy. We may change or amend this Policy from time to time. By accessing the Platform or using the Services after we make any such changes to this Policy, indicates your acceptance of all such changes. It is essential to thoroughly read and understand the Policy before using the Platform or its services. Please note that the determination of whether a change is material rests solely with us.

How To Contact Us

If you have questions about this Policy or our Personal Information collection, usage and disclosure practices, you may contact the Data Protection Officer appointed by us. We will use reasonable efforts to respond promptly to any requests, questions or concerns which you may have regarding our practices. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer:

• • Company’s Name:  AVG Group
  • Address:  - 5th Floor, We Work DLF Two Horizon Centre, Golf Course Road, DLF Phase 5, Sector 43, Gurugram, Haryana - 122002.
  • Email ID: support@eduvouchers.com