Once purchased, vouchers and codes are generally non-refundable. For PTE exams that EduVouchers booked for you, refunds are processed as per Pearson's refund policy. Faulty or unused codes are verified and replaced if reported within 24 hours of using the voucher.

Email support@eduvouchers.com within 24 hours of trying the voucher with your order ID and a screenshot. We'll verify with the exam partner and replace it if genuinely faulty and unused.

Approved refunds are initiated within 5 days. They are returned to your original payment method.

Check your spam folder first. If you still won't find it, then contact support@eduvouchers.com. We'll re-send it after verifying your identity via OTP.

Email support@eduvouchers.com with your payment reference. If we confirm a failed or duplicate transaction, we'll refund it within 5 days.

On a direct voucher purchase, no refund is given. The only exception is a faulty voucher code, which must be raised to support@eduvouchers.com within 24 hours of trying the voucher.

If EduVouchers booked your PTE exam, refunds are processed only as per Pearson's refund policy. Do not cancel anything on your PTE account yourself when the exam is booked through us — if you do, no refund will be given. Let our team handle the cancellation so it stays within Pearson's policy and timelines.

When you purchase a direct voucher from EduVouchers and use it to book the exam yourself on Pearson, no refund is provided (the only exception is a faulty code reported within 24 hours of trying the voucher).

If EduVouchers booked your exam, refund eligibility follows Pearson's policy and its timelines. However, you should not cancel anything on the PTE portal yourself. On a direct voucher purchase, no refund is given (the only exception is a faulty code reported within 24 hours of trying the voucher).

No, PTE Academic and PTE Core are different exams with separate vouchers. Please confirm which exam voucher you are purchasing.

No, ETS does not refund exams paid via voucher, so these are non-refundable once purchased. This applies even if you haven't booked your exam yet.

If the voucher itself is faulty, report within 24 hours of trying the voucher and we'll verify and replace it. If ETS had a temporary outage but the voucher is valid, it will not be refunded.

Report within 24 hours of trying the voucher and we'll check the redemption record with ETS. If it was never redeemed on your side, we'll replace it or escalate.

No, a refund on a Duolingo exam voucher is not possible. The only exception is when the voucher is faulty and unused. In this case, you can report it to our team at support@eduvouchers.com within 24 hours of trying the voucher.

No. At EduVouchers, we only deal with Duolingo exam vouchers. Hence, any test-related issues are handled by Duolingo Support, not us. In case you have any query related to the exam voucher or its usage, you can connect with EduVouchers support.

Once the IDP discount codes have been delivered, the Rs.11 charge is non-refundable. If the codes don't work, report within 24 hours of trying the voucher and we'll verify and replace them.

The IELTS exam is booked through IDP, so all booking related issues are handled by them. EduVouchers only provides the discounted voucher and can assist you with the issues related to that.

No, the PTE Mock Test voucher by EduVouchers are valid only for PTE Academic exam and cannot be used for PTE Core or any other test.

Once an access code has been delivered and used, it is non-refundable. If the code is genuinely faulty and unused, report within 24 hours of trying the voucher and we'll replace it.

No, vouchers are for your own use only and sharing or reselling them may result in account action. For unresolved issues, email support@eduvouchers.com and escalate to our Grievance Officer if needed.