Refund Policy - PTE

1. If the test is not booked:

• If 30 or more days remain before the voucher expires, a full refund will be issued
• Refunds will be initiated within 5 days to the original source of payment
• Less than 30 days remaining before the expiry date: No refund will be provided

 

2. If Exam is booked by EduVouchers:

• 14 or more days remaining before the test date: A full refund will be issued. The day of the test is not included in the calculation
• Refunds will be initiated within 5 days to the original source of payment
• Less than 14 days remaining before the test date: No refund will be provided

 

3. If the student booked the exam directly through Pearson:

• Students should sign in to their myPTE account and follow the instructions to cancel the test on their account dashboard.

• Depending on the days remaining until the test date, Pearson will determine the refund amount.

• If a refund is applicable, the voucher used will be re-activated, and the student may use it for re-booking purposes.

 

How to Request a Refund from EduVouchers:

• To request a refund, please contact the customer support team of EduVouchers. Our dedicated team will assist you with the refund process.