Once purchased, vouchers and codes are generally non-refundable. The only exception is a PTE exam that EduVouchers booked for you — a refund can be considered if requested 15 or more days before your test date. Faulty or unused codes are verified and replaced if reported within 24 hours.

Email support@eduvouchers.com within 24 hours with your order ID and a screenshot. We'll verify with the exam partner and replace it if genuinely faulty and unused.

Approved refunds are initiated within 5 days. They are returned to your original payment method.

Check your spam folder first, then contact support@eduvouchers.com. We'll re-send it after verifying your identity via OTP.

Email support@eduvouchers.com with your payment reference. If we confirm a failed or duplicate transaction, we'll refund it within 5 days.

No. A voucher purchase on its own is non-refundable. A refund is only possible if EduVouchers booked your PTE exam for you and you request it 15 or more days before your test date.

Yes — if 15 or more days remain before your test date, you'll receive a refund within 5 days. Do not cancel on Pearson's side; let our team handle it for you.

If you booked the exam yourself on Pearson, cancellations are governed by Pearson's rules — manage it from your myPTE dashboard. EduVouchers can only process refunds for exams that we booked for you.

Eligibility is measured from your test date (15 or more days), not from when you contact us. Outside that window — or if you only purchased a voucher rather than having us book your exam — the value cannot be returned.

No, PTE Academic and PTE Core are different exams with separate vouchers. Please confirm which exam you need before purchasing.

No, ETS does not refund exams paid via voucher, so these are non-refundable once purchased. This applies even if you haven't booked yet.

If the voucher itself is faulty, report within 24 hours and we'll verify and replace it. If ETS had a temporary outage but the voucher is valid, it will not be refunded.

Report within 24 hours and we'll check the redemption record with ETS. If it was never redeemed on your side, we'll replace it or escalate.

The Duolingo product is a discount code — you pay Duolingo directly for the test. Once purchased, the code is non-refundable. If the code is faulty and unused, report it within 24 hours and we'll verify and replace it.

Since you pay Duolingo directly, any test-related issues are handled by Duolingo Support, not us. The discount code itself is non-refundable once purchased. For any queries, connect with EduVouchers support.

Once the IDP discount codes have been delivered, the Rs.1 charge is non-refundable. If the codes don't work, report within 24 hours and we'll verify and replace them.

The IELTS exam is booked and paid through IDP, so all booking changes and refunds are handled under IDP's rules. EduVouchers only provides the discount codes.

No, they are valid for PTE Academic only and cannot be used for PTE Core or any other test. Please confirm you need PTE Academic before purchasing.

Once an access code has been delivered and used, it is non-refundable. If the code is genuinely faulty and unused, report within 24 hours and we'll replace it.

No, vouchers are for your own use only and sharing or reselling them may result in account action. For unresolved issues, email support@eduvouchers.com and escalate to our Grievance Officer if needed.